Caltex Star Mart

Reviews of Caltex Star Mart

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  georgia collaros Added September 19, 2023

  ★ ★ ★ ★ ☆
  Competitive petrol prices. 2 cars cannot fill at same time one in front of other. Petrol hoses are too short.
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  Li Guo Added September 18, 2023

  ★ ☆ ☆ ☆ ☆
  Very bad service. Rude staff. I’m never come here again.
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  Jason Jason Added September 15, 2023

  ★ ☆ ☆ ☆ ☆
  When I was refilling petrol today, I had to pull the pump hose, because my pump and the one in front were too close. The car in front of me didn’t park too far back or anything. It’s just that the two pumps were too close. It’s very normal to pull the pump hose to reach your tank. The hoses have extra length rolled up inside and also have an elastic cable to pull the hose back inside when you’re done. But the Indian staff behind the counter threatened to sue me if I broke the hose and that they have surveillance cameras and would catch me. I told him the hose is meant to be pulled to reach your car. It’s specifically designed that way. But he said, no, it’s not, and that instead I must wait for the customer in front of me to leave first before I can use my pump. He said I must never pull the pump hose or it will break. If this is the case, then why even bother having two pumps next to each other (one in front and one behind)? Customers will not be able to use both at the same time since they’re too close together. He threatened numerous times they have surveillance cameras and would make me pay if I broke the pump. Clearly the guy doesn’t know the first thing about using pumps. I’ve been driving for 20 years and this is the first time someone has ever told me not to pull the pump hose to reach my tank and threatened to sue me if I broke it. This is my local service station, but this is the last time I’m ever coming here again.
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  Musleh Uddin Rishad Added September 14, 2023

  ★ ★ ★ ★ ☆
  Two car's can't fill up fuel at the same time because I don't know how they measured the space between the fuel pumps. When ever I go there for fuel, even though there are vacant places but I have to wait for the other car to leave. Staffs are pretty good and friendly.
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  Guy Redden Added September 13, 2023

  ★ ★ ☆ ☆ ☆
  Pretty good prices on the whole. One of a few I keep my eye on as often among the lowest. However, I recently filled up when I needed to keep the receipt, but they did not offer me a receipt and I forgot to ask. My other regular places always ask if you need a receipt. They don't always here so be careful if you need one. I rang up after and told them I knew my pump number, time and amount paid but they said only a manger could print the receipt and there was no manager on for a couple of days. They are friendly enough, but they should have a proper policy and training, so not great customer service and an extra hit to the hip pocket at a time of high prices.

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About caltex.com.au

Caltex Australia | Fuels, Convenience Retail & Lubricants
We’re a business that’s proudly Australian owned, offering fuels, oil and lubricants, fuel cards, convenience retail and franchise opportunities.
fuel, petrol, diesel, lubricants, oil, trucks, fuel cards, business services, retail, convenience, caltex